Changeworks Communications - Bibby Consulting & Support has record sales month

our clients

Briggs Equipment

Bucks-Biz

Michael Slade, Bibby Consulting & Support

December 01, 2011 - Employment law specialist and health and safety advisor Bibby Consulting & Support had a record sales month in October � its best month in nearly four years.

At the same time, the Newcastle-under-Lyme company has created a number of new posts over the last few months, including a head of projects, Steven Attwood, to manage long-term in-house investments in systems and processes, and a dedicated training manager, John Hughes, to expand training services further.

A key factor in Bibby Consulting & Support's growth has been its continued expansion into major target markets such as care homes and franchising. Significant contract wins from big names like Select Healthcare and the Domino's Pizza Group have reflected the increasing demand for the company's expertise in specific market sectors.

Understanding the needs of a sector and being able to deliver skills and solutions that have been refined over the years are the main reasons Bibby Consulting & Support has seen such impressive growth, according to Managing Director Michael Slade.

"By specialising, we have been able to show that we can clearly provide our client base with a level of service and support that is specific to their business needs," he says. "As a result, confidence is very high within the company and we are achieving all of our goals."

As well as supporting customers, Bibby Consulting & Support has put long-term investment into its own staff. This includes a programme of having tele-marketing workers accompany field sales people to gain a deeper understanding of customers' needs.

"We see this as succession planning," says Slade. "We have some very gifted individuals who, having initially joined the business via the tele-marketing team, have then gone on to use their degrees to great effect within other departments, such as our Business Improvement function or others who have qualified in specific areas of employment law to help run our indemnity activity. We see investment in staff as a great way to prepare the next generation. While some companies are cutting training budgets, we believe investment in our people is exactly what is needed to create a successful business."

He concludes: "If you are recognised as a good company to work for you will attract the best people and that�s vitally important to ensure we continue to provide a top quality service to our customers."

- Ends -