December 19, 2007 - Briggs Equipment UK, the UK’s national materials handling service provider, has established a new national service division dedicated to the tail lift market and designed to deliver bespoke service to stringent standards nationally, from the Isle of Wight to the Shetland Isles.
The new VMLE division consists of a dedicated team of field service engineers who have been given extensive training to ensure national standards are delivered to the highest levels.
To meet the specialist service required by the tail lift market, Briggs designed a unique, extended wheel-base van with an on-board crane and hoist mechanism, a 4 ton pay load and 2 ton of test weights. A remote unit controls the lifting and placement of the weights, which means that the weight tests can be conducted more safely in less time, and with a greater degree of accuracy to meet LOLER regulations for Thorough Examination and weight testing.
Ian Valentine, Strategic Account manager at Briggs comments on the importance of delivering high service levels internally, “We established a dedicated VMLE team in our National Service Centre with a unique telephone number, email and fax line. This team takes all VMLE calls and allocates a dedicated VMLE engineer to attend the customer calls. The service levels we have in place include 90 minute call out response, 12 hour working shifts, first fix rates and pricing discounts for multiple services carried out during a single visit.”
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Briggs Equipment UK
Briggs Equipment UK Ltd is a leading materials handling service provider and sole distributor of Yale Materials Handling products in Great Britain. Providing a wide range of equipment for a broad customer base, Briggs provides innovative, tailored and cost effective solutions on a nationwide basis. With its headquarters and national support centre in Cannock, Briggs people assist and advise in the delivery of long term solutions that enable customers to develop more efficient and results driven businesses.
Media contact:
Tiffany Clowes
Changeworks Communications
T. + 44 (0) 1785 247588
E.
Company Contact:
Scott Bullock
Briggs Equipment
Orbital Way
Cannock
WS11 8XW
T: 01543 430 455
W: www.briggsequipment.co.uk
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